your time as much as we do ours. All cancellations should be made as early as
possible to allow for another guest to fill that timeslot. We request that all
cancellations be made at least 48 hours in advance. However, we know that sometimes life doesn’t work
the way we want it to. If for whatever
reason you cancel with less than a 24 hour notice, or are considered a
“No-Show” (not calling or showing up for your scheduled appointment). We reserve the right to do the following:
1. Charge half of
service total for the first “No-Show”.
2. Require a
pre-payment for any other appointments then and after.
3. Charge for the
full service for any consecutive missed appointments from then on.
It is recommended that you arrive at
least 5 minutes prior to your appointment. This will allow for adequate time
for appointment check-in and getting settled before your salon experience.
Arriving more than 15 minutes late for your appointment may result in the need
to reschedule your appointment. All efforts will be made to assist with having
services performed the same day. In some cases in order to accommodate same day
rescheduling you may need to book with a different stylist. Whenever possible
please call the salon to let us know you are running late. We want to
provide you with the best experience possible and that included the client with
the appointment right after yours.
If experiencing services in the same
day as a friend or a family member please be respectful to their experience as
well as the experience of other guest. When waiting for others to have services
completed we request that you wait in the reception area.
Product Sale Returns
are sorry, but we are unable to exchange or return products even if not
used. Electrical tools may be returned unused and in
original packaging within 10 days of purchase.
Our Service Guarantee
make every attempt to ensure that you are satisfied with your experience at Nicole
Allen Salon. In the event that you are not completely satisfied, please let us
know within 48 hours. We will be happy to schedule a corrective service within
two weeks of your original appointment date. There are no money refunds for any
service provided. Hair color and texture services are not guaranteed if
the recommended at home care products are not used.