Nicole Allen Salon - Policy
Nicole Allen Salon - A visit to the Nicole Allen Salon guarantees a comfortable, relaxing, fun, friendly experience that soothes and nourishes both mind and body. We eliminate stress and elevate self-esteem. We're energetic, current and classy.

Cancellation Policy

We value your time as much as we do ours. All cancellations should be made as early as possible to allow for another guest to fill that timeslot. We request that all cancellations be made at least 48 hours in advance. However, we know that sometimes life doesn’t work the way we want it to.  If for whatever reason you cancel with less than a 24 hour notice, or are considered a “No-Show” (not calling or showing up for your scheduled appointment).   We reserve the right to do the following:

1. Charge half of service total for the first “No-Show”.

2. Require a pre-payment for any other appointments then and after.

3. Charge for the full service for any consecutive missed appointments from then on.

Salon Etiquette

It is recommended that you arrive at least 5 minutes prior to your appointment. This will allow for adequate time for appointment check-in and getting settled before your salon experience. Arriving more than 15 minutes late for your appointment may result in the need to reschedule your appointment. All efforts will be made to assist with having services performed the same day. In some cases in order to accommodate same day rescheduling you may need to book with a different stylist. Whenever possible please call the salon to let us know you are running late.  We want to provide you with the best experience possible and that included the client with the appointment right after yours.

If experiencing services in the same day as a friend or a family member please be respectful to their experience as well as the experience of other guest. When waiting for others to have services completed we request that you wait in the reception area.

Product Sale Returns

We are sorry, but we are unable to exchange or return products even if not used. Electrical tools may be returned unused and in original packaging within 10 days of purchase.

Our Service Guarantee

We make every attempt to ensure that you are satisfied with your experience at Nicole Allen Salon. In the event that you are not completely satisfied, please let us know within 48 hours. We will be happy to schedule a corrective service within two weeks of your original appointment date. There are no money refunds for any service provided. Hair color and texture services are not guaranteed if the recommended at home care products are not used.

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