appointments are very important to us, it is reserved especially for you, we
understand that sometimes schedules adjustments are necessary; therefore,
we respectfully request at least 24 hours’ notice for cancellations.
STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY!
Please understand that when you forget or cancel your appointment without
giving enough notice, we miss the opportunity to fill that appointment
time, and clients on our waiting list miss the opportunity to receive
services. Our appointments are confirmed 48 hours in advance because we
know how easy it is to forget an appointment you booked. Since the
services are reserved for you personally, a Cancellation fee will apply.
- Less than 24-hour notice will result in a charge equal to 50% of the reserved
- “NO SHOWS” will be charged 100% of the reserved service amount.
- Appointments made within the 24 hour period and need to cancel,
the client then must cancel within 4 hours of appointment time or
will result in a charge equal to 50% of the reserved service amount.
- Multiple services not cancelled 24 hours in advance will be charged 100% of
the reserved service amount. We reserve the right to have a client
prepay 50% of your multiple services to reserve the appointment time.
must be paid before we will be able to reschedule your appointment.
Saturday appointments are our highest demanded day; therefore,
appointments scheduled for Saturdays, must pay a 25% deposit of the services
scheduled within 10 days of the appointment to continue to reserve the
appointment. If a deposit is not paid
the service will be cancelled.
Our Policy Protects Our Stylists
cancellation policy allows us the time to inform our standby guests of any
availability, as well as keeping our scheduled filled, thus better serving
everyone. Nicole Allen Salon policies are presented and provided in the
best quality and tradition of excellent servicing for our established and future
clientele. Thank you for viewing and supporting our policies criteria.
Did you know that in our
industry, most Stylists earn their income by commission? This means they
do not make a salary; they do not get paid hourly. They earn their living
by taking care of the guests in their chair. If a guest doesn’t show up
for their appointment or cancels with little notice, this doesn’t leave an opportunity
for the Stylist to book another appointment.
DO I CANCEL AN APPOINTMENT?
accepted via voice mail, Facebook Messenger or email.
It is recommended that you arrive at
least 5 minutes prior to your appointment. This will allow for adequate time
for appointment check-in and getting settled before your salon experience.
Arriving more than 15 minutes late for your appointment may result in the need
to reschedule your appointment. All efforts will be made to assist with having
services performed the same day. In some cases in order to accommodate same day
rescheduling you may need to book with a different stylist. Whenever possible
please call the salon to let us know you are running late. We want to
provide you with the best experience possible and that included the client with
the appointment right after yours.
If experiencing services in the same
day as a friend or a family member please be respectful to their experience as
well as the experience of other guest. When waiting for others to have services
completed we request that you wait in the reception area.
Product Sale Returns
are sorry, but we are unable to exchange or return products even if not
used. Electrical tools may be returned unused and in
original packaging within 10 days of purchase.
Our Service Guarantee
make every attempt to ensure that you are satisfied with your experience at Nicole
Allen Salon. In the event that you are not completely satisfied, please let us
know within 48 hours. We will be happy to schedule a corrective service within
two weeks of your original appointment date. There are no money refunds for any
service provided. Hair color and texture services are not guaranteed if
the recommended at home care products are not used.